We’re excited to welcome you back
COVID-19 Alert Level 3 Update
We’re pleased to let you know that under Covid-19 Alert Level 3,
Christchurch Mitsubishi is able to reopen to resume contactless servicing and vehicle sales.
We’re excited to welcome you back
COVID-19 Alert Level 3 Update
We’re pleased to let you know that under Covid-19 Alert Level 3,
Christchurch Mitsubishi is able to reopen to resume contactless servicing and vehicle sales.
As you’d expect, we’re taking the responsibility of welcoming back our staff and customers extremely seriously and that’s why we’re taking a number of measures to keep our local communities safe.
As you can no doubt appreciate, the list of safety measures is long and detailed, but we’ve tried to summarise a few of the key points for you below;
Booking your Mitsubishi in for its Service
- If you book in your service and start to feel unwell please contact us prior to your service and we can reschedule it for a later date.
Visiting our dealership for your Service
- As per Level 3 guidelines, we are unable to invite you inside our dealership. That means that all car servicing will be contactless. We will arrange for you to drop your vehicle off at the dealership at a prearranged time and leave your keys inside. The same process will be followed when you come back to collect your vehicle.
- Payment for your service will also be contactless and we can talk you through the options when you make your service booking.
- Our facilities will undergo daily, stringent cleaning of all surfaces and common areas with Hi Grade Anti-Viral sprays.
- While you won’t see our service team, you’ll be glad to know that they will be wearing gloves at all times and masks where appropriate, as well as observing all social distancing requirements.
- All contract tracing protocols are being strictly adhered to so that we can provide information to the Ministry of Health in the unlikely event that we’re asked to.
- After completing your scheduled service, all vehicle touchpoints will be thoroughly cleaned and disinfected to ensure your safety. You can see a full list of those touchpoints below;
f you missed your service during Level 4 lockdown, or it’s due for a service shortly, you don’t need to worry about losing your warranty. Mitsubishi Motors extended all service dates by 21 days, to allow you time to book in a service date that works for you.
If your vehicle is due for a service soon, we’ll contact you over the coming weeks to schedule your service and we’re happy to discuss any of this with you further. In the meantime, if you would prefer to book your Mitsubishi in yourself, fill out our online Book a service form.
Our dealership is owned and operated by members of your local community, so keeping our community safe is their number 1 priority. That safety also extends to your Mitsubishi, so they’re looking forward to servicing your Mitsubishi again and ensuring that it works the way we know it should.
Servicing your Mitsubishi
We are now offering contactless scheduled vehicle servicing at our dealerships to ensure your safety.
Stricter cleaning and sanitation standards, including:
- The application of disinfectant to all dealership touch points. This includes vehicles, service centre and workshop, offices, payment terminals, phones, furniture and toilets.
- Disinfecting all vehicle touch points after we’ve collected your vehicle and before handing it back. This includes keys, outside door handles, driver’s inside door handle, steering wheel, indicator switch, wiper control switch, gear lever, handbrake, driver’s seat belt and buckle, window control switches and bonnet release cable.
- Keeping cleaning logs of all vehicles serviced and/or test driven.
- The use of approved Personal Protective Equipment (PPE) whilst working on your vehicle. This includes the wearing of gloves and fit steering wheel, gear lever and seat covers. All staff will be trained on the correct use of cleaners and PPE.
- After servicing your vehicle, we will also wash it, just like we normally would, and disinfect it afterwards.
Buying your Mitsubishi
Along with the safety measures and protocols detailed above, there are number of things we’ll be doing to ensure your safety when buying a Mitsubishi
- As per Level 3 guidelines, we are unable to sell vehicles the traditional way. That means that all negotiations and enquiries must be conducted remotely by email, phone or video.
- If you would like to take a Mitsubishi for a test drive, we can arrange for you to pick up a demonstrator from the dealership. This will be 100% contactless.
- Contactless vehicle delivery is also available.
- All trade-in appraisals or finance discussions will be conducted remotely – either by email, phone or video.
- We have a great range of short product videos which will help you find out more about your ideal Mitsubishi before you come to visit us.
Contactless Sales Demonstrations
Contactless Sales Deliveries
Contact tracing:
- Collecting contact details from all visitors to our dealership to ensure that we comply with contact tracing guidelines.
Social distancing:
- Maintaining social distancing amongst our dealership teams when they’re at work.
Policies:
- Clearly documented & distributed policies and guidelines for staff to adhere to. These will outline hygiene and sanitation requirements for servicing and test drives.
